#MAC COSMETICS ONLINE RETURN POLICY FULL#
#MAC COSMETICS ONLINE RETURN POLICY FREE#
#MAC COSMETICS ONLINE RETURN POLICY MAC#

If the gift is not received with your returned item(s), this will delay the processing time until the full order including the gift/bonus items are received. If you received a gift or bonus item with purchase and you are returning your order, you must include the gift/bonus item in your return. Sale/discounted items are final and not eligible for return options. Your refund will be reflected to the original payment method within one billing cycle. Once your return is received and inspected by our distribution center Customer Care will process your return. Only products purchased on may be returned for a refund. Otherwise, we will not be able to provide a resolution. A tracking number will ensure confirmation of receipt and we will be able to provide a credit even if your package is lost. We strongly encourage purchasing a tracking number for your return shipment as Stila Cosmetics is not responsible for any lost, stolen, or misplaced packages. If you need more time, please contact customer care via email before the 5 business days, otherwise we will be limited on extensions and/or your return will be voided. Please note that the returned item(s) must be post-marked within 5 business days of receiving your return authorization number. We are sorry but all shipping fees are not refundable. Ship the package to us via United States Postal Service (USPS), UPS or FedEx. Return instructions will be provided to you via email. Please also write your return authorization # on the outside of your package. Be sure to include a note that contains your order ID number, return authorization number, and your first and last name. Please note that Stila Cosmetics cannot provide return shipping labels. Package your return item in a well-padded envelope or box to prevent damage in transit. If a return is received without authorization, no credit/replacement will be provided and items will be discarded. This is very important since will not process any returns without the return authorization #. We can only credit you for the items received back in our warehouse.Д¬ontact our Customer Care team via email at obtain a return authorization #. Do not discard any packaging, packaging materials, or items as we are only able to assist with products successfully received back to Stila. All returns must be made within 30 days of your purchase date or Stila Cosmetics will be unable to process this transaction. Returns are for product reimbursement only as we do not offer exchanges.

#MAC COSMETICS ONLINE RETURN POLICY MAC#

And, of course, I'll never buy another MAC cosmetic product, as they didn't fix the problem when presented with the facts of the order fail.If for any reason you are not satisfied with your Stila purchase of any regular priced items, simply follow the below steps within 30 days of your purchase date. I'll never buy anything again from a place that doesn't take you directly to the advertised sale. Bottom line is, don't trust MAC to get your order right.

#MAC COSMETICS ONLINE RETURN POLICY FREE#

But, that's not explained anywhere! When I pointed this out to them, they said that I could return the one product, but they had run out of the free one. But, they only sent one, and when I pointed out the error on Facebook, they said I needed to select '2' units and there would be a 50% discount on the 3,200 baht price. At first, I selected '2' units, but saw the subtotal was for 3,200 baht, so instead I selected '1' unit, thinking that they would send the other free one for the single price of 1,600 baht. I went to order it on Lazada and there was no option to select the buy 1 get 1 free promotion. I sent a message through Facebook and got a response within 24 hours that I am supposed to order it on Lazada. The link took me to their Facebook page, not the order link. Ordered a buy 1 get 1 free promotion for my wife.

Mac cosmetics online return policy